Privacy Policy
for ETCLOUDS LIMITED
1. Information We Collect
We may collect the following types of information:
1.1 Personal Information
This includes data that can identify you as an individual or business contact, such as:
- Full name, job title, and company name
- Email address, phone number, and billing address
- Account credentials and user details for our service portals
- Payment and transaction information (processed securely by our payment partners)
1.2 Technical & Usage Information
When you interact with our website or Services, we may automatically collect:
- IP address, device type, and browser information
- Website usage patterns, page views, and clickstream data
- Network performance logs and service usage metrics
- Cookies and similar tracking technologies (you can manage cookie preferences in your browser settings)
1.3 Data You Provide Voluntarily
We may also collect information you choose to share with us, such as:
- Details submitted via contact forms, support tickets, or service inquiries
- Feedback, comments, or responses to surveys
- Information provided during onboarding, service setup, or troubleshooting
2. How We Use Your Information
We use your information for the following purposes:
- Service Delivery: To provide, maintain, and improve our bandwidth, datacentre, private network, and security services.
- Account Management: To verify your identity, manage your account, and process payments and renewals.
- Support & Communication: To respond to your inquiries, provide technical support, and send important service updates.
- Security & Compliance: To monitor network activity, prevent fraud, and meet regulatory requirements.
- Service Improvement: To analyze usage patterns, optimize performance, and develop new features.
- Marketing (with consent): To send promotional materials or service updates (you may opt out at any time).
3. Sharing Your Information
We do not sell your personal information to third parties. We may share your information only in the following limited circumstances:
- Service Providers: With trusted partners who assist us in operating our business (e.g., payment processors, cloud hosting providers, and IT support teams), who are bound by strict privacy obligations.
- Legal Requirements: When required by law, court order, or government regulation, or to protect our rights, property, or safety, or that of our users or the public.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, where your information may be transferred as part of the transaction.
- With Your Consent: When you explicitly authorize us to share your information with third parties.
4. Data Security
We implement industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, or destruction, including:
- Encryption of sensitive data in transit and at rest
- Access controls and multi-factor authentication for our systems
- Regular security audits and vulnerability assessments
- Secure data centre facilities with physical and network security controls
While we take strong precautions, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security of your information.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:
- For the duration of your service agreement, plus any legally required retention periods
- To comply with tax, accounting, and legal obligations
- To resolve disputes and enforce our terms and policies
When your data is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.
6. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal information (where legally permitted)
- Withdraw consent for processing, where consent was previously given
- Object to or restrict certain processing activities
- Request data portability of your personal information
To exercise any of these rights, please contact us at privacy@etclouds.com. We will respond to valid requests within the timeframe required by applicable law.
7. Children’s Privacy
Our Services are intended for use by businesses and adults aged 18 and older. We do not knowingly collect or solicit personal information from children under the age of 16. If you believe we have collected information from a child, please contact us immediately so we can remove it.
8. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policy of any third-party site you visit.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The revised policy will be posted on this page with an updated “Last Updated” date. Your continued use of our Services after changes are posted constitutes your acceptance of the revised policy.
10. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us at:
Email: noc@etclouds.com